Help Center
FAQs – Get Quick Answers
Frequently Asked Questions
How do I create an account?
Click the Sign In/Register button in the top-right corner, enter your email or phone number, get an OTP code, and complete verification to register. After registration, you can post supply/demand listings, view contact details, and send internal messages.
What are the differences in member benefits?
Regular members can browse supply and demand information for free. VIP members can view contact details, post supply listings, and send internal messages. SVIP members enjoy premium benefits including unlimited posting, a dedicated account manager, and featured placement on the homepage.
How to post a supply request?
After logging in, upgrade to VIP or higher. In the Member Center, click "Publish Supply," fill in product details (title, price, description, images, etc.), and submit for review to make it visible.
How to contact suppliers or buyers?
VIP members can view full contact details (phone and email) on supply or procurement listing pages. Standard members can initiate preliminary communication via internal messaging.
What payment methods are available?
Currently supports Alipay web payments. Membership benefits take effect immediately upon successful payment.
How do I request a refund?
If you haven't used the membership within 7 days of purchase, you're eligible for a full refund. Contact our support team at [email] to explain your situation; we'll process your request within 3 business days.
How do I edit or delete published content?
After logging in, go to the "My Posts" page. Locate the relevant supply or procurement listing, then click Edit to modify it or Delete to remove it.
How do I view inbox messages?
After logging in, click the inbox icon (envelope) in the navigation bar to view your messages. Unread messages are highlighted with a red badge.
How to Use
Sign Up
- 1Click Login/Sign Up
- 2Enter email or phone number
- 3Get and enter OTP
- 4Complete Registration
Post Information
- 1Upgrade to VIP or SVIP membership
- 2Click to post supply/purchase request
- 3Fill in all the information
- 4Submit for Review
Contact Customer
- 1Browse supply and demand information
- 2Click the Contact button
- 3View Contact Info (VIP)
- 4Send message
Upgrade Membership
- 1Enter Member Center
- 2Select a membership plan
- 3Complete Payment
- 4Enjoy Member Benefits
Contact Support
Phone Consultation
+86 178 2227 5234
Business Hours: Monday to Friday 9:00-18:00
Contact via email
guokaijt2021@163.com
We will respond within 24 hours.
Response Time
24 hours on business days
Respond within 48 hours on holidays